| | | | Return Policy | | Cancellation Policy:
JoeMuscle is not able to cancel orders once received. JoeMuscle has built automated systems to ship products as quickly as possible to ensure timely receipt of your product(s), and therefore once an order has been submitted, it cannot be canceled. If it turns out an error has been made, and the following return policy allows, please accept the package and request a return authorization to return the package for a refund. Please take the appropriate time to review your order before submitting to be sure that you want to make the purchase. Orders refused upon delivery will be assessed all of the applicable fees including the return fee, our actual shipping costs and a 25% restocking fee.
Standard Return Policy
You may return your purchase within 30 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, plus a 25% restocking fee. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives at your shipping location damaged, or we made an error that cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, then be aware that the applicable fees will be assessed, including return fee, our actual shipping costs and a 25% restocking fee.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. We cannot take returns of products that have been partially or fully assembled or modified. Additionally, certain products, including, but not limited to, personal care and electronics products, cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please contact us at joe@joemuscle.com.
How To Return a Product
You may return your purchase within 30 days of receipt. Please again note: Certain items are not returnable. To return an item: All returned orders must be pre-authorized by JoeMuscle. Please email us at joe@joemuscle.com and include your original order number, the product(s) you are returning, and your name. We will provide you with an RMA number and a return address.
Delivery and Damaged Shipments
1.) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not contact us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to issue you a refund.
2.) Write down any visible damage such as box crushed, torn, creased or other circumstances about the delivery.
3.) If you find concealed damage, save the carton and packaging material and call our customer service department immediately at (800) 643-1470.
Still Have Questions? Contact Customer Service. |
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